Privacy Policy

Introduction

At Tessarai, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal data in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection regulations.

If you have questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Data You Provide

When you contact us or use our services, we may collect the following information: Name, email address, phone number, company name and job title, project requirements and preferences.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including IP address, browser type and version, device information, pages visited and time spent on our site, and referral sources.

Legal Basis for Processing

We process your personal data based on legitimate interest (to respond to inquiries and provide services), consent (when you submit forms or subscribe to communications), and contractual necessity (to deliver agreed services).

How We Use Your Information

We use collected information to respond to your inquiries and service requests, provide AI consulting and implementation services, send relevant updates about our services (with your consent), improve our website and service offerings, comply with legal obligations, and detect and prevent fraud or security issues.

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship plus seven years for compliance purposes.

Data Sharing and Third Parties

We do not sell your personal data. We may share information with service providers who assist with hosting, analytics, or communications (under strict data protection agreements), professional advisors (lawyers, accountants) when necessary, and regulatory authorities when required by law.

Third-Party Services

Our website may use Google Analytics for website usage analysis and email service providers for communications. These services operate under their own privacy policies and data protection agreements.

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data including encryption of data in transit and at rest, secure server infrastructure with regular security audits, access controls limiting data access to authorised personnel, regular backups and disaster recovery procedures, and staff training on data protection practices.

While we take reasonable steps to protect your data, no internet transmission is completely secure. You transmit information at your own risk.

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

You can control cookie preferences through your browser settings or our cookie management tool.

Your Rights

Under Singapore PDPA and applicable data protection laws, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data (subject to legal requirements), object to processing of your data, withdraw consent for marketing communications, and request data portability.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or by email. Continued use of our services after such notice constitutes acceptance of the updated policy.

Contact Information

For privacy-related inquiries or to exercise your data rights, contact:

Email: [email protected]

Address: 5 Shenton Way, #22-07, Singapore 068808

Data Protection Officer: Tessarai

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.